What if I don’t like the product I ordered when it arrives?

The following terms only apply to online purchases, not purchases made in store.

1) We fully comply with distance selling regulations and thrive be fair and treat our customers how we like to be treated our selves.

2) Under the UK Distance Selling Law it’s a customer’s statutory right, to be able to cancel/return any order made online.

3) Any damages or discrepancies must be reported to us in writing within 7 days of delivery to you.

4) You enjoy of a right of having fourteen (14) working days which to return an item for any reason. The product that you wish to return must be returned in same condition as supplied and must also un-used & in its original/appropriate packaging. If the product is used or not in original packaging there will be 30% restocking fee deducted from the refund.

5) £60 (SIXTY POUNDS) will be charged for arranging a collection for your items if you wish to return it, reason for item being not fit for purpose or in case you change your mind and decide not to keep the item(s).

What if the item is damaged when it arrives or you are sent the wrong item?

The following terms only apply to online purchases, not purchases made in store.

Our quality team check your furniture to make sure it’s up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us.

If you only realise after the delivery that you’re unhappy with the quality, or if we’ve sent you the wrong item, just contact us as soon as possible, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.

Can I cancel an order if I change my mind?

The following terms only apply to online purchases, not purchases made in store.

If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we’ll cancel your order and give you a full refund.

Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us. Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. You will receive a full refund (less return or collection costs set out below) once the product has been returned to us.

What do we charge to collect items?

The following terms only apply to online purchases, not purchases made in store.

If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.

If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay the return or collection costs, a minimal restocking fee & all items must be in their original packaging.

How long will my refund take?

For security reasons we can only make refunds to the original payment method you used to place your order. Please see the table below for how long it typically takes after we have received the unwanted item back (or received evidence that it is being returned).

Can I change my existing order?

Once you’ve placed an order, you won’t be able to make changes to what you have ordered but you will be able to change contact and delivery details through your My Orders page.

Have a question about returning an item to us?

Contact us on 020 8438 8883 or to speak about your options.